TERMS & CONDITIONS

Last Updated: 26 August 2026

Welcome to MERXZ. By accessing our website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. ABOUT MERXZ

MERXZ is a graphic merchandise brand creating and selling original graphic T-shirts and other merchandise.

Our designs are developed from scratch with a strong focus on creativity, concept, typography, illustration and visual details.

All artwork, graphics, designs, photographs, logos, written content and other creative assets associated with MERXZ are the property of MERXZ unless otherwise stated.

2. PRODUCTS & DESIGNS

We make every effort to display our products, colours, graphics and details as accurately as possible.

However, slight variations may occur due to:

  • Screen and monitor settings
  • Photography and lighting
  • Printing processes
  • Manufacturing batches
  • Fabric characteristics

Each MERXZ product is created with the intention of maintaining the quality and appearance shown on our website, but minor variations do not necessarily constitute a manufacturing defect.

3. PRODUCT AVAILABILITY

All products are subject to availability.

MERXZ reserves the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue any product or design.
  • Modify product specifications, colours or designs.
  • Correct pricing, description or availability errors.

If an order is placed for a product that is unexpectedly unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.

4. PRICING & PAYMENT

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

The price applicable to your order is the price displayed at the time of checkout.

Payment must be completed successfully before an order can be processed.

MERXZ reserves the right to change product prices, discounts and promotional offers at any time without prior notice.

Any promotional offer may have specific terms, eligibility requirements or validity periods.

5. ORDER CONFIRMATION

Once you place an order, you will receive an order confirmation through the contact information provided during checkout.

An order confirmation does not guarantee acceptance of the order in every circumstance.

MERXZ reserves the right to cancel or refuse an order in situations including, but not limited to:

  • Incorrect product pricing
  • Product unavailability
  • Suspected fraudulent activity
  • Incorrect customer information
  • Technical errors

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. SHIPPING & DELIVERY

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that their shipping information, including name, address, phone number and PIN code, is accurate.

MERXZ is not responsible for delays caused by:

  • Incorrect or incomplete addresses
  • Customer unavailability
  • Courier delays
  • Natural events
  • Public holidays
  • Unforeseen circumstances
  • Events beyond our reasonable control

Estimated delivery timelines are provided for guidance and may vary depending on the delivery location and courier service.

7. ORDER CANCELLATION

Cancellation requests may be accepted only if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request a cancellation, contact us as soon as possible using the contact details provided on our website.

8. RETURNS & EXCHANGES

We want you to be happy with your MERXZ purchase.

Returns or exchanges are accepted only in accordance with our Return & Exchange Policy.

Products may be eligible for an exchange or replacement in cases such as:

  • Wrong product received
  • Wrong size received due to an order-processing error
  • Product received with a manufacturing defect
  • Product damaged during delivery

Products must generally be unused, unworn, unwashed and returned in their original condition and packaging.

For hygiene and product-quality reasons, products that have been worn, washed, altered or damaged by the customer may not be eligible for return or exchange.

Please refer to our Return & Exchange Policy for complete details.

9. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, please contact MERXZ within the timeframe mentioned in our Return & Exchange Policy.

We may request photographs or videos of:

  • The product
  • The defect or damage
  • The packaging
  • The shipping label

This information helps us investigate the issue and provide an appropriate resolution.

10. SIZE SELECTION

Customers are responsible for selecting the appropriate size before placing an order.

Please refer to the size chart available on the product page before purchasing.

A change-of-mind request due to incorrect size selection will be handled according to our Return & Exchange Policy and may be subject to specific conditions.

11. INTELLECTUAL PROPERTY

All MERXZ intellectual property, including but not limited to:

  • Logos
  • Brand names
  • Graphic designs
  • Illustrations
  • Artwork
  • Product photographs
  • Website graphics
  • Text and copy
  • Original concepts

is owned by or licensed to MERXZ and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish or commercially use any MERXZ artwork, design or content without prior written permission.

OUR DESIGNS ARE ORIGINAL CREATIVE WORK.

Unauthorised reproduction or commercial use of MERXZ artwork is strictly prohibited.

12. USER CONTENT

If you submit photographs, reviews, videos or other content to MERXZ, you confirm that you have the necessary rights to share that content.

By submitting content, you grant MERXZ permission to use it for legitimate marketing, promotional and social media purposes, subject to applicable law.

You should not submit content that infringes another person's intellectual property, privacy or other legal rights.

13. WEBSITE USE

You agree to use the MERXZ website only for lawful purposes.

You must not:

  • Attempt to gain unauthorised access to our website or systems.
  • Introduce malicious software or harmful code.
  • Use the website for fraudulent activities.
  • Copy or reproduce website content without permission.
  • Interfere with the normal operation of the website.
  • Use our content for unauthorised commercial purposes.

MERXZ reserves the right to restrict or terminate access to the website where necessary.

14. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, shipping providers, analytics services or other technology providers.

These services may have their own terms and privacy policies.

MERXZ is not responsible for the independent policies or practices of third-party service providers.

15. PRIVACY

We respect your privacy.

Information provided during an order, such as your name, contact information, billing details and shipping address, may be used to process your order, provide customer support, arrange delivery and communicate with you about your purchase.

For more information about how we collect and use information, please refer to our Privacy Policy.

16. LIMITATION OF LIABILITY

MERXZ will make reasonable efforts to provide accurate product information and reliable services.

However, we shall not be responsible for circumstances beyond our reasonable control, including courier delays, technical failures, natural events, government restrictions or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to limit any rights or protections available to consumers under applicable law.

17. CHANGES TO THESE TERMS

MERXZ may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, subject to applicable law.

18. GOVERNING LAW

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your purchase from MERXZ shall be subject to the applicable jurisdiction of the courts having lawful jurisdiction.

19. CONTACT US

If you have any questions regarding these Terms & Conditions, your order or our policies, please contact MERXZ through the contact details provided on our website.

MERXZ

Built Different. Made To Leave A Mark.

#WEARMERXZ

TERMS & CONDITIONS

Welcome to MERXZ.

These Terms & Conditions govern your use of the MERXZ website and your purchase of products from us. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website or making a purchase.

1. GENERAL

Throughout the website, the terms “MERXZ,” “we,” “us,” and “our” refer to MERXZ.

The terms “you,” “your,” and “customer” refer to any person accessing our website, browsing our products, or purchasing from us.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will become effective once published on our website.

Continued use of the website following any changes constitutes acceptance of the updated Terms & Conditions.

2. ELIGIBILITY

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the legal age required to enter into such agreements, you should use this website only with the involvement and consent of a parent or legal guardian.

3. PRODUCT INFORMATION

We make every reasonable effort to display our products, colours, prints, designs, measurements, specifications, and other details as accurately as possible.

However, actual product colours may vary slightly depending on your screen, device settings, lighting conditions, photography, and production processes.

As apparel products may involve manufacturing and printing processes, minor variations in measurements, print positioning, colour, or finish may occur and are not necessarily considered defects.

Customers are encouraged to refer to the Size Chart available on the website before placing an order.

4. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Adding an item to your cart does not guarantee that the product will remain available until your order has been successfully placed and confirmed.

We reserve the right to discontinue products, modify product specifications, limit quantities, or cancel products without prior notice.

5. PRICING

All prices displayed on the MERXZ website are in Indian Rupees (INR) unless stated otherwise.

Prices, discounts, promotional offers, and product availability may change at any time without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is successfully placed, subject to correction in case of an obvious technical or pricing error.

6. ORDERS

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

We reserve the right to refuse, limit, or cancel an order in certain circumstances, including suspected fraudulent activity, incorrect pricing, payment issues, product unavailability, incorrect customer information, or other circumstances that reasonably prevent us from fulfilling the order.

If payment has already been successfully collected for an order that we cancel, the applicable amount will be refunded through the relevant payment method in accordance with our policies.

7. CUSTOMER INFORMATION

You are responsible for providing complete and accurate information while placing your order, including your:

  • Full name

  • Contact number

  • Email address

  • Shipping address

  • PIN code

  • Any other information required to fulfil your order

MERXZ will not be responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

8. PAYMENTS

Payments must be made using the payment methods available on our website at checkout.

Payment transactions may be processed through third-party payment service providers. Their respective terms, conditions, and privacy practices may also apply to your transaction.

MERXZ does not guarantee uninterrupted availability of any particular payment method.

9. SHIPPING & DELIVERY

Orders will be processed and shipped according to our Shipping Policy.

Estimated delivery timelines are indicative and may vary depending on the delivery location, courier partner, public holidays, weather conditions, operational issues, or circumstances beyond our reasonable control.

Once an order has been handed over to the shipping partner, delivery is also subject to the courier partner's operational processes.

Please refer to our dedicated Shipping Policy for complete information.

10. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, and refunds are governed by the Return / Exchange / Refund Policy displayed on the MERXZ website.

Customers are responsible for reviewing the applicable policy before placing an order.

Products must meet the eligibility requirements stated in that policy before a return or exchange can be approved.

11. CANCELLATIONS

Order cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

MERXZ reserves the right to determine whether a cancellation request can be accommodated depending on the status of the order.

12. DISCOUNTS & PROMOTIONAL OFFERS

Discount codes, promotional offers, combo deals, sale prices, and other promotions may be subject to specific terms.

Unless explicitly stated otherwise:

  • Offers cannot be combined with other discounts.

  • Promotional codes may have expiry dates.

  • Certain products may be excluded from promotions.

  • Offers may be modified or withdrawn at any time.

  • Discounts cannot be applied retrospectively to previously placed orders.

MERXZ reserves the right to cancel or refuse the use of promotional offers in cases of misuse, fraud, or technical errors.

13. INTELLECTUAL PROPERTY

All content appearing on the MERXZ website, including but not limited to:

  • Brand name

  • Logos

  • Graphics

  • Artwork

  • T-shirt designs

  • Illustrations

  • Product photography

  • Videos

  • Website graphics

  • Written content

  • Product descriptions

  • Visual concepts

is owned by MERXZ or used with appropriate permission, unless otherwise stated.

Such content may not be copied, reproduced, modified, republished, distributed, sold, commercially exploited, or used to create derivative works without prior written permission from MERXZ or the relevant rights holder.

Unauthorised commercial use of MERXZ's original artwork, designs, photographs, branding, or other protected material may result in appropriate action.

14. ACCEPTABLE USE

You agree not to misuse our website or services.

You must not knowingly:

  • Attempt to gain unauthorised access to the website or related systems.

  • Introduce viruses, malicious code, or harmful technology.

  • Use the website for fraudulent or unlawful purposes.

  • Interfere with the website's security or functionality.

  • Collect customer or website data without authorisation.

  • Use automated systems to misuse or disrupt our services.

We reserve the right to restrict access where we reasonably believe misuse has occurred.

15. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment gateways, shipping providers, social media platforms, analytics services, and other technology providers.

MERXZ does not control the independent practices, availability, content, or policies of third-party services.

Your interaction with those services may be governed by their own terms and privacy policies.

16. WEBSITE AVAILABILITY

We aim to keep the MERXZ website accessible and functioning properly. However, we cannot guarantee that the website will always operate without interruptions, technical issues, maintenance periods, errors, or downtime.

We may temporarily suspend or modify parts of the website when necessary for maintenance, updates, security, or operational reasons.

17. LIMITATION OF LIABILITY

To the extent permitted under applicable law, MERXZ will not be liable for indirect or consequential losses resulting from the use or inability to use our website or services.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer law.

18. PRIVACY

Your personal information will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be collected and processed as necessary to operate the website, process orders, provide customer support, prevent fraud, and deliver our services.

Please review our Privacy Policy for further information.

19. FORCE MAJEURE

MERXZ will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, internet or infrastructure failures, courier disruptions, or similar events.

20. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of the website, our products, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, subject to applicable consumer protection laws and other mandatory legal requirements.

21. CONTACT US

If you have any questions regarding these Terms & Conditions, your order, or our services, you can contact us at:

MERXZ

📞 Phone / WhatsApp: +91 97689 31288
✉️ Email: wearmerxz@gmail.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM

Last Updated: September 2026

By continuing to use the MERXZ website or placing an order with us, you acknowledge that you have read and agreed to these Terms & Conditions.